In order for us to process your purchases, we will need the following information:
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Name
Address
Phone Number
Email
We will use your personal data in accordance with the Data Protection Act(1998). We will not email you in the future unless you have given us your consent.
Your Credit/Debit card details will not be required by us: realex will process the payment on our behalf and will notify us when your payment has been made. Please see their terms and conditions.
All product prices and delivery charges are inclusive of VAT. The price you see at checkout will be the price you pay.
The manufacturers may change product specifications, or we may not be able to supply the required product. In such cases, we will contact you to arrange for alternatives, and only proceed after confirmation.
All goods must be paid for prior to dispatch. Payment can be made by Credit/Debit Cards via realex. We will only charge you for the goods dispatched to you.
Any order placed before 2pm Monday to Friday is sent the same day and will be delivered according to the delivery method chosen. Orders made after 2pm may be sent the same day or else on the following working day. The delivery times are as follows:
Royal Mail Standard Delivery [1st Class] - 2 to 4 working days.
DPD Courier Next Day Delivery (by 5pm) - usually between 8am and 5pm the next working day.
For orders placed after 2pm on Friday or during the weekend, the order will be sent on Monday, or the next working day.
Please note it will take 2 working days to deliver to UK Highlands and Islands.
DPD Courier Saturday Delivery (by 5pm) - your order will usually be delivered between 8am and 5pm.
A Saturday Delivery order must be placed before 2pm on Friday.
Please note Saturday delivery is not avaiable for UK Highlands and Islands.
For any other delivery option, including outside the United Kingdom, please contact us via our contact page, or phone us on 020 8770 0154, Monday to Friday between 9:30 a.m. and 5 p.m.
If you have chosen Next Day or Saturday Delivery option you will be given a tracking number with all the details regarding delivery (a valid email address is required). Please visit the DPD website to track the progress of your parcel.
The DPD courier will attempt the delivery twice. If no success, your parcel will be held at your local DPD depot for 3 days.
If you no longer require the parcel and wish us to issue a refund you are obliged to collect the parcel from your local DPD depot and return it to us at your own cost. If you fail to return the parcel yourself, DPD will return it to us. However DPD charges £5 to return undelivered parcels back to us. That amount will be deducted from your eventual refund.
Initial postage is never subject to refund.
Please note: wigs may need styling once removed from packaging.
Your rights to return goods are protected under the EU Distance Selling Directive, which can be found here. Our return policies are as follows:
Damage in Transit - If you received any damaged goods you need to inform us as soon as possible, and no later than 3 working days after receiving our package. You must also keep the packaging to allow for claims against the carrier. After you contact us, we will make a claim against the carrier and arrange for the damaged items to be replaced.
Any return must be unused, and include all the original packaging and tags. Please email us before returning goods to notify us of the item and reason for return. We will not be able to refund items if any tags have been removed. Refunds are for the product(s) amount only. Goods must be sent back to us within 14 days of receiving them. We recommend you use a recorded delivery service when sending items back. The postage costs for returning the product(s) remain payable by you.
If your goods don't arrive within 7 days of your order, please notify us, as claims need to be made within 10 working days of despatch.
For further information, or any other query, please see our Contact Us page.
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