In order for us to process your purchases, we will need the following information:
We will use your personal data in accordance with the Data Protection Act (1998). We will not email you in the future unless you have given us your consent except loyalty discount offers or feedback of our service.
Your Credit/Debit card details will not be required by us: Realex will process the payment on our behalf and will notify us when your payment has been made. Please see their terms and conditions.
All product prices and delivery charges are inclusive of VAT. The price you see at checkout will be the price you pay.
The manufacturers may change product specifications, or we may not be able to supply the required product. In such cases, we will contact you to arrange for alternatives, and only proceed after confirmation.
All goods must be paid for prior to dispatch. Payment can be made by Credit/Debit Cards via Realex or PayPal account. We will only charge you for the goods dispatched to you. Any order paid by PayPal with pending payment status will be delivered only after payment confirmed by PayPal.
Any order placed before 3pm Monday to Friday is sent on the same day and will be delivered according to the delivery method chosen. Orders made after 3pm may be sent on the same day or else on the following working day. The delivery times are as follows:
A Saturday Delivery order must be placed before 3pm on Friday.Please note : Saturday delivery is not available for UK Highlands and Islands.
If you have chosen Next Day or Saturday Delivery option you will be given a tracking number with all the details regarding delivery (a valid email address is required). Please visit the APC Overnight (courier) or Royal Mail to track the progress of your parcel.
The UKMail courier will attempt the delivery twice. Royal Mail will only attempt the delivery once. If no success, your parcel will be held at your local UKMail depot or at your local Royal Mail collection office for three days. If you no longer require the parcel and wish us to issue a refund, please collect the parcel from your local UKMail depot or Royal Mail collection office and return it to us at your own cost. If you fail to return the parcel yourself, UKMail and Royal Mail will eventually return it to us within 28 days. Their charges will be deducted from your final refund. Initial postage is never subject to refund.
Your rights to return goods are protected under the EU Distance Selling Directive. Our return policies are as follows:
If your goods don't arrive within 7 days of your order, please notify us, as claims need to be made within 10 working days of despatch.
For further information, or any other query, please see our Contact Us page.