TERMS & CONDITIONS

Privacy

In order for us to process your purchases, we will need the following information:

  • Name
  • Address
  • Phone Number
Email

We will use your personal data in accordance with the Data Protection Act (1998). We will not email you in the future unless you have given us your consent except loyalty discount offers or feedback of our service.

Your Credit/Debit card details will not be required by us: Realex will process the payment on our behalf and will notify us when your payment has been made. Please see their terms and conditions.

Pricing

All product prices and delivery charges are inclusive of VAT. The price you see at checkout will be the price you pay.

Products

The manufacturers may change product specifications, or we may not be able to supply the required product. In such cases, we will contact you to arrange for alternatives, and only proceed after confirmation.

Payment

All goods must be paid for prior to dispatch. Payment can be made by Credit/Debit Cards via Realex or PayPal account. We will only charge you for the goods dispatched to you. Any order paid by PayPal with pending payment status will be delivered only after payment confirmed by PayPal.

Deliveries

Any order placed before 3pm Monday to Friday is sent on the same day and will be delivered according to the delivery method chosen. Orders made after 3pm may be sent on the same day or else on the following working day. The delivery times are as follows:


  • STANDARD DELIVERY {TRACKED} 2-3 DAYS
  • Express Delivery [TRACKED] - 1 to 2 working days
  • NEXT DAY DELIVERY {TRACKED} before 6pm
  • Saturday Delivery [TRACKED] - your order will usually be delivered between 8am and 5pm.

    A Saturday Delivery order must be placed before 3pm on Friday.

    Please note : Saturday delivery is not available for UK Highlands and Islands.
  • Standard EU Delivery [TRACKED] - 2 to 5 working days.
  • Standard Worldwide Delivery [TRACKED] - 3 to 10 working days.

For any other delivery option, including outside the United Kingdom, please contact us via our Contact page, or phone us on 020 8770 0154, Monday to Friday between 9am and 5pm.


If you have chosen Next Day or Saturday Delivery option you will be given a tracking number with all the details regarding delivery (a valid email address is required). Please visit the APC Overnight (courier) or Royal Mail to track the progress of your parcel.

The UKMail courier will attempt the delivery twice. Royal Mail will only attempt the delivery once. If no success, your parcel will be held at your local UKMail depot or at your local Royal Mail collection office for three days. If you no longer require the parcel and wish us to issue a refund, please collect the parcel from your local UKMail depot or Royal Mail collection office and return it to us at your own cost. If you fail to return the parcel yourself, UKMail and Royal Mail will eventually return it to us within 28 days. Their charges will be deducted from your final refund. Initial postage is never subject to refund.

Returns

Your rights to return goods are protected under the EU Distance Selling Directive. Our return policies are as follows:


  • Damage in Transit - If you have received any damaged goods you need to inform us as soon as possible, and no later than three working days after receiving your order. You must also keep the packaging to allow for claims against the carrier. After you contact us, we will make a claim against the carrier and arrange for the damaged items to be replaced. We will provide (where possible) a link to Royal Mail web site where customer can generate and print a free return label. After receiving the goods, we will inspect them and assess the damage. If the product(s) are in perfect condition, the customer will be liable for the cost of the return and the initial postage charge.

  • Any return must be unused, and include all the original packaging and tags. Please email us before returning goods to notify us of the intent and reason for return. We will not be able to refund items if any tags have been removed. Refunds are for the product(s) amount only. Goods must be sent back to us within 7 days of receiving them. We recommend you use a recorded service where you can provide a proof of postage.

  • For bulk quantity orders over £100, there is a 25% return policy. That means that only a quarter of the order value will be accepted as a return. If there was a discount applied and the value of the return exceeds the discount value, that will also be deducted from the refund amount. For more information, please contact our customer services.

Non-Delivery

If your goods don't arrive within 7 days of your order, please notify us, as claims need to be made within 10 working days of despatch.



For further information, or any other query, please see our Contact Us page.


Covid-19 Risk Assessment: Party Superstores

The following guidelines are for the protection of staff and customers. All staff are to read this information and once understood, to sign the back page.


Personal Hygiene and PPE;

Staff will be provided with face screens that should be worn at all times.

Please wear your own facemasks in store – If they have been forgotten that day we will have a limited supply for emergencies.

Avoid touching your face and your mask.

Wash your mask frequently.

Alcohol hand sanitizer will be at each till point for staff to use.

Staff are encouraged to wash hands frequently for 20 seconds.

Should you develop symptoms of coronavirus please do not come in to work. If you feel ill at work please notify your manager and leave immediately. Contact the NHS as soon as possible and arrange to be tested – then let us know the results so that we can keep in line with track and trace policy.


Social Distancing;

Staff are encouraged to stay 2m apart from colleagues and customers.

The 2m rule must be adhered to where possible in all areas of the store including; Entrances, Exits, Break rooms, Storerooms, Kitchens, Toilets, Shop Floor.

Create, where possible, a one way flow around the store at entrances and exits.

Plan to have a minimum number of staff on site at one time.

Stagger arrival and departure times to reduce crowding in and out of workplace and at cloakroom areas.

Stagger break times where possible. If you are on break at the same time as others, try to use separate rest areas.

Use floor tape at till points to remind customers to keep 2m apart.

Use the tills at either end of the counters, only opening the central till point when necessary.

Limit the number of customers coming in-store if it becomes congested.

Encourage customers to shop alone where possible.

Once customers have finished shopping, if they are waiting for balloons to be inflated and the shop is busy, please ask them to either wait outside or arrange to pop back later to collect.

When loading and unloading deliveries maintain a 2m distance with colleagues.


Cleaning;

Full cleaning to be done on shop floor, kitchen and common areas at least twice a day - at lunchtime and at the end of the day.

This should include all ‘High-Touch’ areas including; Tills, Mice, Keyboards, Scanners, Price Guns, Shopping Baskets, Door handles, Counters, Cupboard handles, Fridge handles, Surfaces, Toilets, Taps, Kettles,

If there is a case of suspected Covid 19 please refer online for specific cleaning guidance.


Fitting Rooms;

Door handles to be cleaned after use.

Check after each use to remove anything left behind.

Manage clothes that have been tried on –hang out to air in isolation for a period of time.


Additional Points;

Encourage customers to pay by contactless if possible.

Encourage customers not to touch items they are not purchasing.

Staff that are particularly vulnerable with confirmed health conditions or live with family in a high risk group are being kept away from the workplace until the government declares it is safe for all to go back to work.

We will publish our risk assessment on our website.

Posters will be displayed to customers and staff explaining that we are keeping as Covid safe as possible around the store. If blind customers enter the store please explain the guidelines to them verbally.

In the case of an emergency (first aid, fire, break-in) people do not have to stay 2m apart if it is unsafe.

Customers can be informed that they must be prepared to remove face coverings if asked to do so by police or staff for the purposes of identification.

Any additional concerns you believe should be added to the H&S risk assessments should be brought to Duncan’s attention.



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